Refund policy

Effective Date: 15 January 2025

Speediance South Africa is committed to delivering premium fitness equipment and an exceptional customer experience. This Returns & Refunds Policy has been drafted in accordance with the South African Consumer Protection Act (CPA), Act 68 of 2008.

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1. Cooling-Off Period (CPA Section 44)

If you purchase a Speediance product online or via direct marketing, you have the right to cancel your order within 5 business days after delivery without providing a reason.

To qualify:

• The product must be unused

• It must be in its original packaging

• It must be in resalable condition

You must notify us in writing at:

support@speediance.co.za

Return shipping and logistics costs will be deducted from your refund unless the product is faulty or incorrect.

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2. Returns for Defective or Damaged Products (CPA Sections 55 & 56)

If your Speediance product is:

• Defective

• Not working as intended

• Damaged on arrival

• Not as described

You are entitled to return it within 6 months of delivery and choose one of the following:

• A full refund

• A replacement

• A repair

Speediance South Africa will cover all collection and shipping costs for defective or incorrect products.

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3. Incorrect Orders

If you receive a product different from what you ordered (e.g. wrong model or configuration), notify us within 48 hours of delivery. We will arrange collection and replacement at no cost to you.

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4. Non-Returnable Items

Due to the nature of our products, the following cannot be returned unless defective:

• Products that have been installed

• Products that have been used

• Products that have been assembled or configured

• Products not in original condition

Speediance systems are considered high-value precision equipment, and once installed, they cannot be resold as new.

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5. Installation & Setup Services

If installation has already taken place, the installation service itself is non-refundable, even if the product is later returned.

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6. Refund Processing

Once a return is approved, and the product is inspected:

• Refunds are processed within 10 business days

• Funds will be returned to the original payment method

Payments are processed securely through Speediance South Africa’s authorised payment partners.

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7. Warranty Claims

Speediance products come with a 2-year limited manufacturer's warranty.

This covers defects in materials and workmanship but excludes:

• Normal wear and tear

• Accidental damage

• Improper use

• Unauthorised modifications

Warranty claims should be sent to:

support@speediance.co.za

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8. How to Start a Return

Email:

support@speediance.co.za

Include:

• Order number

• Full name

• Photos or video (if damaged or defective)

• Reason for return

Our team will guide you through the next steps.

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9. Jurisdiction

This policy is governed by the laws of the Republic of South Africa and the Consumer Protection Act (CPA).